CRM

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Softtek CRM services include the following:

CRM Business Process consulting: CRM has a bunch of pre and post sales business processes like Lead & Campaign Management, Opportunity Management, Quotation & Order management, service management and several others. The most important process is the management of customer data which is often referred to as Customer Management or Account management. We at Softtek have ample experience with the re-engineering of these processes at several fortune 500 companies and can help your business with the same.

CRM Project Management: CRM comprises of a set of processes and is manifested in a company by packaged or a home grown software. Some of the best packaged software providers for CRM are Salesforce, SAP & Microsoft. The implementation of CRM systems in an enterprise can take anywhere from 3 months to several years. Effective project management ensure that CRM produces desired results. Softtek has ample experience in implementing CRM with Waterfall and Agile project management methodologies.

Softtek started as a CRM services company mainly providing SAP CRM consulting services. Over a period of time, Softtek has evolved as a full stack digital marketing agency providing a mix of CRM and digital marketing services.

CRM Staff Augmentation:  Softtek can help provide CRM project & system professional to help you keep the lights on in your business and implement new functionality to produce the desired reengineering results. We specialize in provision of SAP, Salesforce and Agile resources.

Salesforce Implementation& Support: Salesforce is undoubtedly the best cloud CRM product in the marketing. It is the mother of CRM Cloud products and one of the pioneers in cloud technology. Softtek has ready to go- certified salesforce personnel to help with Salesforce administration, development & deployment needs of an enterprise.

SAP CRM Consulting: SAP is a leader in ERP space and its CRM on premise product has been quite popular for the last decade. SAP CRM on premise has been the first choice of companies running the SAP ERP product due to many reasons. SAP CRM Consulting is a distinct practice area in Softtek and we have more 10 years in implementing SAP CRM to various fortune. 500 companies.

CRM evaluation Services: In our opinion, choosing a CRM product is the most challenging task for a company. This is also a very critical decision as a lot of effort goes in implementation and adaptation of a CRM system and a right CRM system can significantly define the competitive advantage of an enterprise. There are CRM products in almost all segments like CRM for micoprenuers, Small and medium enterprises and enterprises. CRM product evaluation and choice is made on many factors including internal and external. Softtek can help you evaluate and decide the best CRM product based on your eco system.

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